Question 1

What should the customer know about your pricing (e.g., discounts, fees)?

Accepted Answer

We offer transparent pricing based on home size and condition. A $50 booking fee secures your appointment and is applied toward your cleaning. Any add-on services (oven, fridge, windows, etc.) are discussed upfront—no hidden fees.

Question 2

What types of customers have you worked with?

Accepted Answer

I’ve worked with a wide range of customers, including busy families, professionals, retirees, new homeowners, landlords, and clients preparing for move-in or move-out cleanings. We tailor our services to each client’s needs, ensuring a great experience every time.

Question 3

How do I request a quote?

Accepted Answer

You can request a personalized quote directly through our website, by phone, or by text. We respond promptly to all inquiries.

Question 4

Do you offer recurring services?

Accepted Answer

Yes. We offer weekly, bi-weekly, and customized recurring cleaning plans to keep your home consistently fresh.

Question 5

Are you insured?

Accepted Answer

Yes, we are fully insured for your peace of mind and protection.

Question 6

How do you price your services?

Accepted Answer

Pricing is based on property size, condition, and the type of service requested. We provide customized estimates to ensure accuracy and fairness.

Question 7

What is your cancellation policy?

Accepted Answer

We require at least 48 hours’ notice for cancellations or rescheduling to avoid cancellation fees.

Question 8

What areas do you service?

Accepted Answer

We proudly serve Birmingham, Hoover, Vestavia Hills, Mtn Brook,  Homewood, 280, Trusville, Alabaster, Pelham, MC Calla, Downtown area.

Question 9

Do you clean after construction or remodeling?

Accepted Answer

Yes. We offer structured post-construction cleaning services including rough clean, detail clean, and final polish phases.

Question 10

Do you clean inside ovens and refrigerators?

Accepted Answer

Yes, interior oven and refrigerator cleaning is available as an add-on service.

Question 11

Do I need to be home during the cleaning?

Accepted Answer

Yes, we are fully insured for your peace ofNo, it’s not required. Many of our clients provide secure access instructions for convenience.

Question 12

What is the difference between regular cleaning and deep cleaning?

Accepted Answer

Regular cleaning maintains your home’s cleanliness. Deep cleaning includes detailed attention to buildup areas, baseboards, door frames, and additional surface scrubbing.

Question 13

How long does a cleaning service take?

Accepted Answer

Service time depends on the size, condition, and type of cleaning requested. Deep clean and move-out services require additional time for detailed work.

Question 14

How did you get started doing this type of work?

Accepted Answer

I started cleaning professionally over 10 years ago, first helping families in my community and quickly realizing how much I enjoyed making homes feel fresh, organized, and stress-free. Over time, my passion grew into Lucy’s Cleaning Solutions, a local company built on trust, quality, and caring for each client’s home as if it were my own.

FAQ

Billing & Pricing